Are Veterinary Clients Really The Enemy?
Clients have been getting a lot of bad press in the veterinary media recently with a British Veterinary Association (BVA) report revealing that 80% of UK vets have felt intimidated by client behaviour.
Having been a frontline vet for 20 years, Dr Dave is not unfamiliar with the odd rogue clients. But, in this video blog he stirs the pot by discussing why he thinks clients might not be 100% of the problem. In fact, watch and learn why he thinks the furore engulfing this story is a hysterical, blame-game response to a problem that we in practice have a large hand in creating.
And of course he adds his advice and positive recommendations on how to have a great relationship with the vast, vast majority of your clients. (Your sanity as a vet depends on these skills).