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How To Flip Mean Clients, So They Eat Out Off Your Hand - Part 2
In part one I described how to avoid complaints. But what can you do to turn things around when something has gone wrong? Now you have an...
Dr Dave Nicol
2 min read
Are Veterinary Clients Really The Enemy?
Clients have been getting a lot of bad press in the veterinary media recently with a British Veterinary Association (BVA) report...
Dr Dave Nicol
1 min read
