“I’m dead against it. Not going to go there, nope. No way! Why should I change? If it ain’t broke, don’t fix it.” Except it is  broken. Completely broken. And it needs to change. You won’t be shocked to hear I’m talking about the professional response of many to the rise of AI. Ironic, right? The same folks who say vet med sucks because it’s too busy, there aren’t enough people, young people suck, COVID dogs suck, and clients suck… are often the ones scoffing at what is clear

Practice number two will be your hardest challenge to date. The first one is relatively easy because the team is small, and you are a constant presence in it. The second location will change both of those factors. New location. New sub-culture. More people. New people. You are not one of them if you stay in your first vet hospital. You are less of them if you decide to split yourself in two. Or you leave your firstborn to fend for itself if you decide to take the start-up cha

I want to share a quick story with you that might hit close to home. Imagine you’ve just hired a bright new vet named Sarah. She’s excited, eager, and ready to jump into her new role. But within a short time things start to unravel. She doesn’t really know what’s expected of her, and no one’s taking the time to show her. But that’s OK, she’s seen this movie before and knows how to do things, right? Until it’s not and the way Sarah does things is not the way the team are accus

I was working this week on writing a job advertisement for a client and his logo, pictured here, jumped out at me and got me thinking. It's simple, organic, and clean, and I really get a sense of movement, which ties perfectly with his mission to foster human-horse harmony and establish a center of excellence for equine lameness and performance. The classy font choice really helps convey a sense of quality. I like what he’s done here a lot. This logo got me thinking about bra

Values are the foundation of your vet practice’s success, they lead to certain behaviours and ultimately dictate the kind of culture you generate. You may have created your list of values, but how can you ensure these are enacted? In the following article, you will discover five tips to bring values to life in your veterinary practice. No longer will your values list be a redundant manifesto, but a dynamic blueprint that provides the foundation of your practice’s success. If

Being in charge is great… until things start to go wrong. And things can go very wrong in a veterinary practice. Whether it’s unruly clients, cases going awry, or ‘challenging’ employees, when things go south, the responsibility falls on managers and owners to get the ship back in shape. In this article, we break down the nine most common vet practice management problems, helping you approach them like a management pro. The Top Veterinary Management Problems & How to Fix The

Underperformers can cause a lot of grief for managers and business owners. When someone doesn’t pull their weight in practice, it can...

It has been a tough week. You’re piled high with cases, everyone is exhausted and conflict seems to be arising all around you....

A leader needs to support their team, but where does the leader get their support from? It starts from within. Positivity, beating FEAR...