Freewheelin' Ep 81: How Do I Respond To Angry Clients?


With both our teams and clients feeling the pressures and uncertainties due to COVID-19, frustration can quickly lead to anger. Some veterinarians may have been on the receiving end of some pretty angry clients and may be left feeling hurt. But it's important to remember that this is not because these clients are bad people - they are just scared and need to be listened to.

Listen as Dr Dave talks through some strategies he uses in these situations.

If you would like your question answered by Dr Dave then post it to eu.jotform.com/VetXInt/video-submit-form

Everyone who has their question answered will win a signed copy of Dr Dave's latest book, So You're A Vet...Now What?

Be safe. Be well. Be happy.

Click below to watch the episode on YouTube.

I’ve been working on a new template which I think might be useful to you in planning out your career. It’s called the career success roadmap and is a neat way to organise your thoughts and actions into a coherent basic plan. I’ve also included the top three career damaging mistakes vets make that you must avoid. To download your copy head here. https://390xccp0.pages.infusionsoft.net/