This Policy applies as between you, the User of this Web Site and Tenex Management Services Ltd, the owner and provider of this Web Site. This Policy applies to our use of any and all Data collected by us in relation to your use of the Web Site and any Services or Systems therein.
1. DEFINITIONS AND INTERPRETATION
In this Policy the following terms shall have the following meanings:
means collectively the personal information, Payment Information and credentials used by Users to access Material and / or any communications System on the Web Site;
means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;
means a small text file placed on your computer by Tenex Management Services Ltd when you visit certain parts of this Web Site. This allows us to identify recurring visitors and to analyse their browsing habits within the Web Site. Where e-commerce facilities are provided, Cookies may be used to store your Shopping Basket.
means collectively all information that you submit to the Web Site. This includes, but is not limited to, Account details and information submitted using any of our Services or Systems;
means collectively any online facilities, tools, services or information that Tenex Management Services Ltd makes available through the Web Site either now or in the future;
means any online communications infrastructure that Tenex Management Services Ltd makes available through the Web Site either now or in the future. This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;
“User” / “Users”
means any third party that accesses the Web Site and is not employed by Tenex Management Services Ltd and acting in the course of their employment; and
means the website that you are currently using ( or ) and any sub-domains of this site (e.g. subdomain ) unless expressly excluded by their own terms and conditions.
2. DATA COLLECTED
Without limitation, any of the following Data may be collected:
2.2 date of birth;
2.4 job title;
2.6 contact information such as email addresses and telephone numbers;
2.7 demographic information such as post code, preferences and interests;
2.8 financial information such as credit / debit card numbers;
2.9 IP address (automatically collected);
2.10 web browser type and version (automatically collected);
2.11 operating system (automatically collected);
2.12 a list of URLS starting with a referring site, your activity on this Web Site, and the site you exit to (automatically collected); and
2.13 Cookie information (see clause 10 below);
2.14 Personal data required for recruitment purposes eg skills, job specifications, etc.
3. OUR USE OF DATA
3.15 Any personal Data you submit will be retained by Tenex Management Services Ltd for as long as you use the Services and Systems provided on the Web Site. Data that you may submit through any communications System that we may provide may be retained for a longer period of up to 5 years.
3.16 Unless we are obliged or permitted by law to do so, and subject to Clause 4, your Data will not be disclosed to third parties. This does not include our affiliates and / or other companies within our group.
3.17 All personal Data is stored securely in accordance with the principles of the Data Protection Act 1998. For more details on security, see clause 9 below.
3.18 Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Web Site. Specifically, Data may be used by us for the following reasons:
3.18.1 internal record keeping;
3.18.2 improvement of our products / services;
3.18.3 transmission by email of promotional materials that may be of interest to you;
3.18.4 contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customise or update the Web Site.
4. THIRD PARTY WEBSITES AND SERVICES
Tenex Management Services Ltd may, from time to time, employ the services of other parties for dealing with matters that may include, but are not limited to, payment handling, delivery of purchased items, search engine facilities, advertising and marketing. The providers of such services do have access to certain personal Data provided by Users of this Web Site. Any Data used by such parties is used only to the extent required by them to perform the services that Tenex Management Services Ltd requests. Any use for other purposes is strictly prohibited. Furthermore, any Data that is processed by third parties must be processed within the terms of this Policy and in accordance with the Data Protection Act 1998.
5. CHANGES OF BUSINESS OWNERSHIP AND CONTROL
5.19 Tenex Management Services Ltd may, from time to time, expand or reduce its business and this may involve the sale of certain divisions or the transfer of control of certain divisions to other parties. Data provided by Users will, where it is relevant to any division so transferred, be transferred along with that division and the new owner or newly controlling party will, under the terms of this Policy, be permitted to use the Data for the purposes for which it was supplied by you.
5.20 In the event that any Data submitted by Users will be transferred in such a manner, you will not be contacted in advance and informed of the changes.
6. CONTROLLING ACCESS TO YOUR DATA
6.21 Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
6.21.5 use of Data for direct marketing purposes; and
6.21.6 sharing Data with third parties.
7. YOUR RIGHT TO WITHHOLD INFORMATION
7.22 You may access certain areas of the Web Site without providing any Data at all. However, to use all Services and Systems available on the Web Site you may be required to submit Account information or other Data.
8. ACCESSING YOUR OWN DATA
8.24 You may access your Account at any time to view or amend the Data. You may need to modify or update your Data if your circumstances change. Additional Data as to your marketing preferences may also be stored and you may change this at any time.
8.25 You have the right to ask for a copy of your personal Data on payment of a small fee.
9.26 Tenex Management Services Ltd may set and access Cookies on your computer.
9.27 A Cookie is a small file that resides on your computer’s hard drive and often contains an anonymous unique identifier and is accessible only by the web site that placed it there, not any other sites.
9.28 You may delete Cookies, however you may lose any information that enables you to access the Web Site more quickly.
9.29 You can choose to enable or disable Cookies in your web browser. By default, your browser will accept Cookies, however this can be altered. For further details please consult the help menu in your browser. Disabling Cookies may prevent you from using the full range of Services available on the Web Site.
10. CHANGES TO THIS POLICY
Accepted Methods of Payment
Credit Card (Visa, Master Card, Debit Card UK)
Credit Card Charges
Your credit card will be charged when you place your order. If we are not able to fulfil your order for any reason your credit card will be refunded.
All orders are shipped within 48 hours Monday - Friday 8am - 5pm.
We use the following carriers to deliver our orders:
Royal Mail - second class postal delivery
If a tracking # is provided by the shipping carrier, we will update your order with the tracking information. In most cases, this is not provided.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout page, you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.
UK Shipping £2/book.
USA & rest of world £8/book.
For bulk orders please contact us directly at firstname.lastname@example.org
The standard shipping times vary from area to area but books are shipped at the lowest cost to you possible.
UK - Up to 7 business days.
EU - Up to 14 business days.
USA & rest of world - 6-12 weeks.
Often parcels arrive much faster, but there are the timescales given by the Royal Mail.
If an item goes on backorder we will ship you the part of your order that is in stock. When the item becomes available we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment.
Returns, Refunds and Exchanges Policy
How To Return An Item
Your item must be in its original, unused/unread condition to be returned, unless there is a manufacturer defect. Your must return the item within 30 days of your purchase.
1. Please email h to request a refund explaining your reasons for doing so.
2. Mail your returned item to:
PO Box 5436
3. Include in your package a signed letter stating the reason for your return and the original receipt.
Books that are used, damaged or altered will not be accepted for return or exchange.
All items are subject to a 10% restocking fee, this will be deducted from your refund. We also do not refund the original shipping and handling that you paid on the order.
We do not offer exchanges on books unless they are received damaged.
This policy covers how we use your personal information. We take your privacy SERIOUSLY and will take all measures to protect your personal information.
What Information Do We Collect?
We only collect information that we need that is related to your order. This includes your:
Credit Card Information
In addition, we also collect information on your IP address, browser type, and Refer URL data. We use this data to prevent hacking attempts, help us know what web browsers people are using, and find out where our visitors are coming from so that we can improve our marketing. We use Infusionsoft Payments as our 3rd party credit card partner.
How Is My Information Used?
Your information is only used to fill your order. We do not sell or redistribute your information to ANYONE.
Security and Storage
Only your order data billing, shipping, and order contents data is stored on our server. This information is encrypted using a Secure Sockets Layer before it is transmitted over a web server. We do not store your Credit Card data.
Cookies and Browser Information
Cookies are small files that reside on your computer and allow us to recognize you on your next visit or store your shopping cart contents. We use them only to track this information.